The art of veterinary practice management / by Mark Opperman, CVPM, & Sheila Grosdidier, BS, RVT, PHR.

Bibliographic Details
Main Authors: Opperman, Mark (Author)
Grosdidier, Sheila (Author)
Language:English
Published: Lenexa, KS : Advanstar Communications Inc., 2014.
Edition:Second edition.
Subjects:
Veterinary medicine > Practice.
Veterinary medicine > Economic aspects.
Practice Management, Veterinary.
Veterinary Medicine > economics.
Physical Description:vii, 462 pages : forms ; 25 cm
Format: Book
Contents:
  • How do clients perceive your value?
  • Price is only an issue in the absence of value
  • Enhance practice value with client-pleasing amenities
  • Effective communication
  • Educate clients with marketing
  • The benefits of taking a full-service approach
  • Hiring a team of 10s
  • Training for excellence
  • Build a team that can go the distance
  • Employee evaluations: Feedback to grow on
  • Motivating your healthcare team
  • Delegation: Your key to success
  • When an employee doesn't meet expectations
  • Your role in human resources
  • The role of a practice manager
  • How to bring a new associate into your practice
  • Building successful associate relationships
  • Establishing fair and profitable fees
  • Internal controls: Do you throw away profit?
  • Stabilize your bottom line by controlling inventory
  • Accounts receivable 101
  • Financial management
  • Doctor compensation in a partnership or corporation
  • Protect yourself from embezzlement
  • Develop a hospital business team
  • Create a 10 practice and enjoy life.