Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

" The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most -- real outcomes for citizens -- continues to be...

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