Managing to improve public services [electronic resource] / edited by Jean Hartley ... [et al.].
| Other Authors: | |
|---|---|
| Language: | English |
| Published: |
Cambridge, UK ; New York :
Cambridge University Press,
2008.
|
| Subjects: | |
| Online Access: | |
| Format: | Electronic eBook |
Contents:
- The agenda for public service improvement / Jean Hartley and Chris Skelcher
- Does governance perform? Concepts, evidence, causalities, and research strategies / Chris Skelcher
- Performativity, management and governance / Paul M. Collier
- Critical assessment of performance measurement for policy making / Michael Pidd
- Priority setting in the public sector : turning economics into a management process / Cam Donaldson... [et al.]
- Public service productivity : new approaches to performance measurement in health sectors / Mary O'Mahony, Philip Stevens, and Lucy Stokes
- Performance measurement systems and the criminal justice system : rationales and rationalities / Barbara Townley
- Valuing public sector outputs / Rachel Baker... [et al.]
- The use of geodemographics to improve public service delivery / Paul A. Longley and Michael Goodchild
- The innovation landscape for public service organizations / Jean Hartley
- Innovation type and organizational performance : an empirical exploration / Richard M. Walker and Fariborz Damanpour
- Public service failure and turnaround : towards a contingency model / George Boyne
- Orchestrating complex and programmatic change in the public services / Mike Wallace and Michael Fertig
- Conclusions : current themes and future direction for research / Cam Donaldson... [et al.].