How to stop backing down & start talking back [electronic resource] / Lisa Frankfort, Patrick Fanning.

Bibliographic Details
Main Author: Frankfort, Lisa
Other Authors: Fanning, Patrick
Language:English
Published: Oakland, CA : New Harbinger Publications, c2005.
Subjects:
Interpersonal communication.
Assertiveness (Psychology)
Online Access:
EBSCO eBooks: 2005 (EBSCO)
eBook Public Library Collection (EBSCOhost) – North America: 2005 (EBSCO)
Format: Electronic eBook
Contents:
  • Your personal bill of rights
  • The three styles
  • Listening and expressing
  • Responding to criticism
  • Handling difficult people
  • Special strategies
  • Special situations.