How mediation works [electronic resource] : theory, research, and practice / by Stephen B. Goldberg, Professor Emeritus, Pritzker School of Law, Northwestern University, Chicago, IL, USA; Jeanne M. Brett, Professor, Kellogg School of Management, Northwestern University, Evanston, Il, USA; Beatrice Blohorn-Brenneur, Mediator, Council of Europe, Judge (ret.), Paris, France ; with Nancy H. Rogers, Professor Emeritus, Moritz College of Law, Ohio State University, Columbus, OH, USA.