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ebs1767022e |
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121001s2013 cau ob 001 0 eng |
| 020 |
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|z 9780470931110
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| 020 |
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|a 9781118415481 (online)
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| 020 |
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|a 9781118418420 (online)
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| 020 |
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|a 9781283917469 (online)
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| 035 |
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|a (EBZ)ebs1767022e
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| 040 |
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|a DLC
|b eng
|d EBZ
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| 042 |
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|a pcc
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| 050 |
0 |
0 |
|a HD42
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| 100 |
1 |
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|a Raines, Susan.
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| 245 |
1 |
0 |
|a Conflict management for managers
|h [electronic resource]
|b resolving workplace, client, and policy disputes /
|c Susan S. Raines.
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| 246 |
2 |
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|a Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
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| 260 |
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|a San Francisco :
|b Jossey-Bass,
|c c2013.
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| 490 |
0 |
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|a The Jossey-Bass business & management series
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| 504 |
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
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| 650 |
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0 |
|a Conflict management.
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| 650 |
|
0 |
|a Interpersonal relations.
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| 650 |
|
0 |
|a Personnel management
|x Psychological aspects.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Conflict management
|v Case studies.
|
| 773 |
0 |
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|t ProQuest Ebook Central - Academic Complete
|d ProQuest Info & Learning Co
|
| 776 |
0 |
8 |
|i Print version:
|a Raines, Susan.
|t Conflict management for managers
|b 1st ed.
|d San Francisco : Jossey-Bass, c2013
|z 9780470931110
|w (DLC) 2012039946
|
| 856 |
4 |
0 |
|y Access Content Online(from ProQuest Ebook Central - Academic Complete)
|u https://ezproxy.msu.edu/login?url=https://ebookcentral.proquest.com/lib/michstate-ebooks/detail.action?docID=1104491
|z ProQuest Ebook Central - Academic Complete: 2013
|
