The customer service survival kit [electronic resource] : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.

Bibliographic Details
Main Author:	Gallagher, Richard S.
Language:	English
Published:	New York : AMACOM American Management Association, [2013]
Subjects:	Customer services. Customer relations.
Online Access:	eBook Business Collection (EBSCOhost) - North America: 2013 (EBSCO) EBSCO eBooks: 2013 (EBSCO) eBook Academic Collection (EBSCOhost) – North America: 2013 (EBSCO)
Variant Title:	The Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations
Format:	Electronic eBook

Description
Bibliography Note:	Includes bibliographical references (pages 179-181) and index.
ISBN:	9780814431849 (online) 9781299159938 (online)