Business Process Blueprinting [electronic resource] A Method for Customer-Oriented Business Process Modeling / by Michael Hewing.
Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company’s processes. To ensure a long-lasting requirement of a firm’s service, one should consider the customer activities in order to offer an added value that effect...
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| Language: | English |
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Wiesbaden :
Springer Fachmedien Wiesbaden : Imprint: Springer Gabler,
2014.
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| Edition: | 1st ed. 2014. |
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| Variant Title: |
Business Process Blueprinting: A Method for Customer-oriented Business Process Modeling |
| Format: | Electronic eBook |
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