The hard and soft sides of change management [electronic resource] : tools for managing process and people / Kathryn Zukof.

Change isn't going anywhere. Learn how to manage it. We live in a wild world of volatility, unpredictability, chaos, and ambiguity, with change seemingly as the only constant. Change can be difficult. It often induces resistance, panic, and fatigue. And, as you may expect or have experienced first-h...

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