Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
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| Language: | English |
| Published: |
West Lafayette, Ind. :
Ichor Business Books/Purdue University Press,
c2000.
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| Online Access: | |
| Variant Title: |
Call Center Benchmarking: Deciding If Good Is Good Enough |
| Format: | Electronic eBook |
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