Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
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| Other Authors: | |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2001.
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| Edition: | 1st ed. |
| Subjects: | |
| Online Access: | |
| Variant Title: |
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal |
| Format: | Electronic eBook |
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