Achieving Competitive Advantage through Quality Management [electronic resource] edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot.

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 c...

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Bibliographic Details

Corporate Author:	SpringerLink (Online service)
Other Authors:	Peris-Ortiz, Marta (Editor) Álvarez-García, José (Editor) Rueda-Armengot, Carlos (Editor)
Language:	English
Published:	Cham : Springer International Publishing : Imprint: Springer, 2015.
Edition:	1st ed. 2015.
Subjects:	Strategic planning. Leadership. Production management. Technological innovations.
Online Access:	Springer English/International eBooks 2015 - Full Set: 2015 (Springer Link)
Format:	Electronic eBook