What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
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| Language: | English |
| Published: |
New York :
American Management Association,
c2008.
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| Online Access: | |
| Variant Title: |
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service |
| Format: | Electronic eBook |
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